Note: The job is a remote job and is open to candidates in USA. Pioneer Management Consulting is a company dedicated to solving complex business problems and fostering environments where individuals and teams can thrive. As a ServiceNow Business Process Consultant, you will help clients transform their HR service delivery processes by leveraging the ServiceNow HRSD platform, ensuring that business needs are met through effective technical solutions.
Responsibilities
- Collaborate with clients and internal stakeholders to gather, analyze, and document HR service delivery requirements, translating them into functional specifications for ServiceNow HRSD implementations
- Lead workshops and training sessions to support user adoption and maximize the value of ServiceNow HRSD capabilities
- Partner with cross-functional teams to identify and implement process improvements and automation opportunities
- Maintain accurate documentation for system configurations, business processes, and change management activities
- Adhere to story writing standards and acceptance criteria best practices
- Act with integrity, professionalism, and personal responsibility to uphold a respectful and collaborative work environment
Skills
- Minimum 3 years of recent experience as a Business Analyst or Business Process Consultant supporting ServiceNow in a managed services or consulting environment
- Strong understanding of HR processes and ServiceNow HRSD modules, including Case and Knowledge Management, Employee Service Center, and Lifecycle Events
- Experience with ServiceNow configuration, scripting, and workflow design
- Proven ability to manage client relationships and deliver high-quality solutions in a fast-paced environment
- Excellent verbal and written communication, presentation, and analytical skills
- Strong facilitation skills with the ability to guide clients through workshops and solution design discussions
- Ability to work both independently and in a collaborative team environment
- Comfort with handling ambiguity and managing multiple priorities
- Bachelor's Degree or equivalent work experience required
- Certified System Administrator
- Certified Implementation Specialist – HRSD
Benefits
- Bonuses and other incentives are awarded at the Company’s discretion and are based upon individual contributions and overall company performance.
- Pioneer is proud to offer a comprehensive benefits package that includes meaningful time off and paid holidays, parental leave, 401(k) including employer match, tuition reimbursement, and a broad range of health and welfare benefits including medical, dental, vision, life, long and short-term disability, etc.
Company Overview
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