Note: The job is a remote job and is open to candidates in USA. Avalara is an AI-first company focused on transforming tax compliance through technology. As a Senior Salesforce CPQ and Billing Business Systems Analyst, you will design, implement, and optimize Salesforce solutions to enhance business operations and drive measurable improvements in efficiency and accuracy.
Responsibilities
- Own end-to-end optimization of Salesforce CPQ & Billing workflows, driving measurable improvements in automation, accuracy, and sales cycle efficiency
- Translate complex business models (pricing, bundling, subscription, amendments, renewals) into scalable CPQ architecture
- Lead requirements definition with Sales, Finance, RevOps, Marketing, and Engineering to ensure alignment to measurable business outcomes
- Design and deliver declarative and configuration-based solutions within Salesforce CPQ & Billing while ensuring system scalability and data integrity
- Reduce technical debt and manual workarounds by identifying automation opportunities across QTC processes
- Improve reporting fidelity and executive visibility by enhancing Salesforce data models and dashboards
- Lead structured UAT with clear success criteria, measurable acceptance standards, and risk mitigation plans
- Evaluate and recommend platform enhancements, integrations, or architectural improvements that increase system performance and user experience
- Ensure changes account for downstream system impacts across ERP, billing, provisioning, and analytics ecosystems
- Produce high-quality documentation that improves long-term maintainability and system clarity
- Raise quality standards in user story creation, acceptance criteria, and solution validation
Skills
- Bachelor's degree in Information Systems, Computer Science, Engineering, Business Administration, Finance, or a related field
- 7+ years of experience as a Business Systems Analyst, Salesforce Consultant, Product Analyst, or similar role supporting Quote-to-Cash processes
- 5+ years of hands-on experience supporting Salesforce CPQ and/or Salesforce Billing implementations
- Deep understanding of end-to-end Quote-to-Cash business processes including pricing, quoting, subscriptions, amendments, renewals, invoicing, and revenue operations
- Proven experience translating complex business requirements into scalable Salesforce solutions using configuration-first approaches
- Strong expertise in business analysis, process design, requirements management, testing, and stakeholder engagement
- Experience working in cross-functional environments involving Sales, Finance, Revenue Operations, Product, and Engineering teams
- Demonstrated success delivering measurable operational improvements through process optimization and automation
- Strong analytical, problem-solving, communication, and facilitation skills
- Experience supporting enterprise-scale Salesforce environments with complex integrations and business processes
- Master's degree in Business Administration, Information Systems, Engineering, or a related field
- Salesforce CPQ Specialist Certification
- Salesforce Administrator Certification
- Salesforce Business Analyst Certification
Benefits
- In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
- Benefits vary by location but generally include private medical, life, and disability insurance.
- Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture.
- We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
Company Overview
Avalara is the agentic AI platform for global tax and compliance. It was founded in 2004, and is headquartered in Pune, Maharashtra, IN, with a workforce of 1001-5000 employees. Its website is https://www.avalara.com/in/en/index.html.