Note: The job is a remote job and is open to candidates in USA. Athelas is a company focused on transforming healthcare through technology, and they are seeking a Clinical Implementation Specialist to drive the successful implementation and adoption of their product suite across enterprise healthcare clients. This role involves leading a team of implementation specialists, managing strategic client relationships, and ensuring smooth client onboarding and rapid time-to-value.
Responsibilities
- Drive activation projects for new strategic clients, from kickoff to go-live and steady state
- Define and standardize implementation methodologies and best practices across the organization
- Develop and execute comprehensive implementation plans aligned with client objectives and timelines
- Coordinate cross-functional teams including IT, clinical staff, and administrative personnel during the implementation
- Configure and customize Commure solutions to meet specific client requirements and workflows
- Design and build custom operational tools and dashboards using Retool to support client implementations and track metrics
- Create and maintain data pipelines and analytics workflows to monitor implementation progress
- Develop SQL queries and scripts to analyze client usage patterns and adoption metrics
- Design and deliver training programs for various user groups (providers, staff, administrators)
- Establish and track key performance indicators (KPIs) to measure implementation success
- Build automated reporting solutions to track implementation progress and success metrics
- Own and nurture C-level relationships during the activation phase, ensuring high satisfaction and adoption
- Create and maintain implementation documentation, best practices, and process improvements
- Collaborate with Product and Engineering teams to resolve technical issues during implementation
- Drive continuous improvement of implementation processes based on metrics and feedback
Skills
- Bachelor's degree in Healthcare Administration, Business, Computer Science, or related technical field
- 3+ years of experience in SaaS technology, healthcare technology or a similar role
- Technical aptitude with basic data analysis capabilities i.e. SQL and experience with data visualization tools (Looker, Tableau)
- Excellent project management skills with the ability to manage multiple strategic implementations simultaneously
- Superior communication and presentation skills, particularly with stakeholders
- Experience with change management and stakeholder engagement at enterprise scale
- Ability to travel 25% of time (upwards of 50% based on site/client) for on-site client engagement
- Experience with AI/ML technologies in healthcare
- Strong understanding of healthcare workflows and EHR systems (especially Epic)
- Experience with low-code platforms (Retool preferred) for creating operational dashboards and tools
- Ability to write and understand basic JavaScript/SQL for customizing implementations
- Background in clinical documentation or medical scribing
Company Overview
Athelas develops technology to monitor chronically ill patients in their homes. It is a sub-organization of Commure. It was founded in 2016, and is headquartered in Mountain View, California, USA, with a workforce of 201-500 employees. Its website is https://athelas.com/.