Note: The job is a remote job and is open to candidates in USA. Alopex is seeking a Clinical Operations Enablement & Systems Director to lead operational scalability and workflow standardization initiatives across their Clinical Operations. This role involves partnering with various teams to ensure efficient and high-quality patient care operations through systems implementation and operational readiness.
Responsibilities
- Lead operational scalability initiatives through workflow design, process standardization, and operational infrastructure development
- Own enterprise workflow standardization efforts across Clinical Operations and Enrollment
- Develop, maintain, and oversee SOP governance, workflow documentation, operational playbooks, and job aids
- Identify workflow gaps, inefficiencies, and operational risks and implement scalable solutions
- Establish operational readiness processes supporting organizational growth and customer implementation initiatives
- Drive workflow adoption and operational consistency across service lines and operational teams
- Lead operational readiness initiatives for systems implementations and workflow transformations
- Own User Acceptance Testing (UAT) strategy, coordination, and operational validation efforts
- Partner with Product, Technology, BI, QA, and Operations teams to validate workflows, identify operational risks, and support release readiness
- Track operational issues, workflow defects, implementation risks, and system feedback through resolution
- Lead implementation and optimization efforts related to telephony, workflow, documentation, reporting, and analytics platforms including Genesys and ShiFox 2.0
- Serve as the operational lead for workflow scalability and systems enablement initiatives
- Develop and oversee onboarding workflows, operational training resources, and workflow reinforcement initiatives
- Create operational training materials, guides, workflow tools, and implementation documentation
- Lead rollout planning, operational communication, and implementation readiness efforts related to systems and workflow changes
- Drive operational adoption strategies during periods of organizational growth, systems implementation, and workflow transformation
- Partner with operational leadership to reinforce workflow consistency and implementation success
- Serve as the operational liaison between Operations, Product, QA, BI, and Technology teams
- Partner with executive leadership on operational scalability planning and transformation initiatives
- Support operational reporting, workflow analytics, and systems optimization initiatives
- Lead operational onboarding readiness efforts for customer implementations and operational transitions
- Support enterprise operational transformation initiatives tied to scalability and systems modernization
Skills
- Demonstrated experience leading enterprise operational initiatives, workflow transformation, or large-scale systems implementations
- Experience in healthcare operations, population health, CCM, managed care, health-tech, or operational enablement environments
- Strong organizational, implementation, and project leadership skills
- Experience leading workflow optimization, systems implementation, process improvement, or operational scalability initiatives
- Strong written communication, operational documentation, and change management skills
- Comfortable working in fast-paced, evolving operational environments
- Experience supporting UAT, EMR/workflow systems, telephony systems, or healthcare technology implementations
- Experience creating SOPs, training materials, and workflow documentation
- Experience supporting remote operational teams
- Lean/process improvement, implementation, or project management experience
Company Overview
Alopex objective is to empower healthcare businesses with innovative, flexible care management technologies. It was founded in 2014, and is headquartered in Las Vegas, Nevada, USA, with a workforce of 11-50 employees. Its website is https://www.alopexcare.com.