Note: The job is a remote job and is open to candidates in USA. Aon, through its NFP division, is a recognized leader in Business Insurance. The Senior Account Manager will work alongside a Team Leader in the Sports and Entertainment segment, managing client accounts and ensuring high-quality service and strategic support for a portfolio of commercial insurance clients.
Responsibilities
- Manage day-to-day servicing for an assigned set of client accounts, including extensive verbal, electronic, and written communication
- Maintain proactive, professional relationships with carrier and client contacts
- You may be responsible for leading client meetings for assigned accounts, as needed
- Manage the renewal and marketing process from start to finish in partnership with the Team Leader
- Communicate directly with clients and carriers in collaboration with the Team Leader
- Create and maintain client files in accordance with established office procedures
- Maintain accurate client policy records in the agency management system
- Negotiate submissions directly with carriers, as appropriate
- Lead reviews of proposals and carrier source documents to confirm accuracy and completeness
- Maintain accurate documentation and follow-up processes to ensure policies, endorsements, and other deliverables are received and processed as requested
- Serve as the first point of contact for billing questions from clients and carrier personnel; coordinate with Accounting Department as needed
Skills
- Recent experience in a retail insurance brokerage environment required
- High school diploma or equivalent required
- Property & Casualty broker's license required upon hire
- Demonstrated client service to establish and maintain effective relationships
- Strong business writing skills through relevant work and knowledge assessments
- Intermediate level of experience with Microsoft Office (Word, Excel, and Outlook)
- Excellent written communication skills – writes clearly; edits work for spelling and grammar; varies writing style to meet needs; presents numeric data effectively
- Ability to organize, prioritize, and manage multiple deadlines in a fast-paced environment
- Ability to handle situations in a calm, courteous and professional manner
- Sharp attention to detail, decision-making skills, problem resolution and strong negotiation skills
- Sound judgment with the ability to make independent decisions within established guidelines
- Flexibility and adaptability to changing priorities, deadlines, and technology
- Ability to successfully interact with a variety of people and function well both in a team environment and autonomously
- Ability to work additional hours as needed to meet client and business deadlines
- Must be able to accommodate minimal travel if required
- When working from home, you must maintain a confidential workspace and high-speed internet
- Candidates should have basic familiarity with AI tools and an interest in learning how to apply them in day‑to‑day work
- Experience with EPIC (agency management system) preferred
- 5+ years of commercial lines insurance servicing experience preferred
- Bachelor's degree (BA/BS) preferred
Benefits
- PTO & paid holidays
- 401(k) with match
- Exclusive discount programs
- Health & wellness programs
- Performance-based incentives
Company Overview