Note: The job is a remote job and is open to candidates in USA. Pelican Credit Union is the largest state-chartered credit union in Louisiana, serving over 78,000 members nationwide. They are seeking a Remote Contact Center Representative to provide exceptional member service over the phone, assist with financial needs, and promote Credit Union products and services.
Responsibilities
- Answering member phone calls and providing first-call resolution on various financial issues
- Actively promoting and cross-selling all Credit Union products and services by identifying member needs in order to achieve established goals
- Utilizing strong listening, communication, and problem-solving skills while diplomatically handling and/or resolving member issues
- Accurately processing member transactions over the phone
- Processing all necessary paperwork and ensuring compliance with all required regulations, procedures, and policies
Skills
- A High School Diploma or equivalent
- 1 year of customer service experience
- Must meet the requirements for our Telecommuting Program
- Excellent oral, written, and telephone communication skills
- Strong problem-solving and member service skills
- Working knowledge of Microsoft Office products, especially Word, Excel, and PPT
Benefits
- Medical, Dental, and Vision Insurance with generous employer premium contributions
- Health Savings Account contributions for eligible employees
- Employer-Paid Life Insurance
- Paid Vacation & Sick Leave
- 15 Paid Holidays each year, which includes a Cultural Floating Holiday
- 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment
Company Overview
Pelican is a member-first, industry-leading financial institution that serves members across the nation. It was founded in 1956, and is headquartered in Baton Rouge, Louisiana, USA, with a workforce of 201-500 employees. Its website is https://www.pelicanstatecu.com/.