Note: The job is a remote job and is open to candidates in USA. Cardinal Group Companies is seeking a Customer Accounts Specialist to manage rent collection, delinquency notices, and resident communications for multiple housing communities. This role involves working closely with onsite teams to ensure excellent customer service while handling accounts payable and receivable tasks.
Responsibilities
- Manage the automated issuance of rent reminders and delinquency notices to residents at all assigned communities
- Initiate phone and email communications with delinquent residents and any co-applicants or guarantors
- Support future and current residents with ledger discrepancies and the posting/removal of charges at the direction of the Community or Portfolio Manager
- Provide resources for payment plans and rental assistance programs where applicable
- Issuance of move-out statements to vacating residents
- Processing of community accounts payable and accounts receivables, including the posting of all purchase orders and invoices for assigned communities
- Oversee the vendor credentialing process for new and unregistered vendor through our credentialing platform, OpTechnolgy
- Submission of expense reclassifications and accruals as directed by property accounting team for monthly financial reporting
- Assist community teams with lease and charge audits
- Offer efficient and courteous responses to all resident and community requests
- Pursue educational opportunities and developmental growth opportunities
- Other responsibilities as assigned or required based on the needs of the business
- Participates in Cardinal U training as required
Skills
- 3 - 5 years of experience in property management
- 1 - 2 years of experience with property-level accounting and resident account management
- High school diploma or GED equivalent is required, a bachelor's degree preferred
- Maintains a consistent level of professional customer service
- Excellent written communication skills, especially short form for easily digestible with pointed, relevant information
- Demonstrated ability to pay close attention to details and perform tasks with consistent accuracy
- Working knowledge of Yardi / Entrata is preferred
- Ability to thrive in a fast-paced environment and manage multiple projects simultaneously
- Ability to embody the Cardinal Culture and Cardinal Core Values every day
Benefits
- Eligible to participate in the company benefits plan.
- We offer health, vision, dental, and pet insurance.
- We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.
Company Overview