Note: The job is a remote job and is open to candidates in USA. Parker Hannifin is a global leader in motion and control technologies, and they are seeking a Senior Customer Intl Data Analyst to enhance data quality and analytics for their Corporate Master data. The role involves delivering performance reporting, building dashboards, and leading analytics projects to support customer relations and business objectives.
Responsibilities
- Deliver CX performance reporting, variance analysis, and actionable recommendations to support growth objectives and optimize costs to serve Parker customers
- Build and maintain CX dashboards and recurring CX content for GM consumption, completing comprehensive CX analysis to highlight trends, drivers, and opportunities
- Create, compile and interpret key operational and statistical data, analyze performance metrics, and generate a variety of value-added reports
- Provide insight summaries to support monthly OCE and Group President Ops reviews and quarterly customer relationship analyses
- Assist department management as required on projects involving application of automation technologies to department processes
- Assist with ad-hoc reporting in support of business users
- Present analysis to leadership and key stakeholders for key decision making
- Oversee management and scheduling of analytic requests
- Drive and execute the analytics digital roadmap
- Lead cross divisional project deployments to improve customer relations
Skills
- Bachelor's degree in applicable field (e.g., e.g., Data Science, Customer Experience, Advanced Analytics, Business Intelligence, or Marketing)
- 2-4 years minimum related experience such as data extraction and analytics, data quality, and database relational structures
- Applicants must be authorized and certified to work in the United States and be eligible to handle ITAR- and Export Compliance-related data in accordance with all applicable regulatory requirements
- Proficient with complex abstract data concepts and large relational and non-relational data
- Outstanding analytical and problem-solving skills
- Self-starter able to independently complete tasks accurately and quickly
- Proficient query/report writing skills using Power BI and Google Analytics, with a thorough understanding of relational database structure
- Advanced Excel skills, including formulas and pivot table design
- 5 years preferred related experience such as data extraction and analytics, data quality, and database relational structures
- Macros a plus
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