Note: The job is a remote job and is open to candidates in USA. Leading Edge Connections, LLC is a full-service contact center built around people and performance. They are seeking a Customer Service Agent who will support customers via CRM tools, help boaters by geo-locating them, and deliver empathetic resolutions to customer issues.
Responsibilities
- Express genuine empathy and concern for your customers' issues and address as if they were your own
- Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or account information
- Ability to identify high-risk customer situations and escalate appropriately without hesitation
- Able to keep up with multiple CRM systems at a time
- Accurately document all required information and call details in the system
- Respond to and resolve open issues in an appropriate timeframe
- Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
- Ability to multi-task using multiple systems
- Skillfully change from one task to another without loss of efficiency or composure
- Be available at your desk, maintaining punctuality and fulfillment of hours selected
- Remain positive and professional in all customer interactions
- Flexibility to cross train as requested
Skills
- Previous CRM experience required
- 1-3 years call center experience required
- Ability to type 30 wpm with 90% accuracy or above consistently
- Strong messaging communication skills, active listening abilities
- Ability to work independently and utilize resources to resolve customer issues
- Great understanding of text and chat acronyms
- Have excellent grammar, but also know when to use the lingo
- Committed to meeting client metrics & goals/ability to implement actions for improvement
- Must have a High School Diploma or equivalent
- Technical experience strongly preferred, experience in current CRMs
Benefits
- Remote Work From Home
- Paid Training
Company Overview
LEC’s journey began back in 2018, just before the explosion of remote work. It was founded in 2017, and is headquartered in Tampa, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://lec4you.com.