Note: The job is a remote job and is open to candidates in USA. L.L.Bean is seeking Seasonal Work-From-Home Customer Service Representatives who enjoy helping people and creating exceptional customer experiences. In this part-time, temporary role, you'll assist customers with orders, product questions, promotions, and problem resolution while delivering the legendary service that has defined L.L.Bean for generations.
Responsibilities
- Answer customer calls and assist with orders, questions, and service needs
- Navigate multiple computer systems to process orders and resolve customer concerns
- Share product knowledge, promotions, and relevant recommendations
- Follow up with customers when appropriate
- Participate in ongoing training and coaching opportunities
- Deliver friendly, personalized service focused on customer satisfaction and retention
- Identify natural opportunities to introduce products and promotions
- Help customers take advantage of free shipping thresholds and special offers
- Suggest alternatives or better-value options when appropriate
- Adapt conversations based on each customer's needs and shopping goals
Skills
- Strong customer service and communication skills
- Comfortable using technology and learning new systems
- Ability to multitask across multiple applications
- Problem-solving skills and attention to detail
- Interest in helping customers find the right products and solutions
- A quiet, dedicated home workspace located in Maine
- Provide at least 24 hours of weekly availability
- Be available on Mondays and Tuesdays during our most busy time Thanksgiving through Christmas
- Be available for at least one weekend day
- Must be physically located in Maine
- Dedicated, quiet workspace free from distractions
- Workspace must protect customer privacy and meet security standards
- Ergonomic desk and chair required
- Windows - Windows 11 or newer (Windows S Mode not supported)
- Mac - macOS 14 Sonoma or newer
- Minimum 8 GB RAM
- Two monitors with one being 17" or larger
- Full-size keyboard with number pad
- Mouse with scroll wheel
- Webcam
- USB headset with microphone
- Power strip with surge protection
- Minimum 25 Mbps download speed
- Minimum 7.5 Mbps upload speed
- Wired internet connection required
- Computer must connect directly to modem/router via Ethernet cable
Benefits
- Generous employee discount
- 401(k) participation
- Outdoor gear borrowing privileges
Company Overview