Note: The job is a remote job and is open to candidates in USA. Amerit Consulting is a fast-growing staffing and consulting firm that provides services to Fortune 500 companies and small to mid-sized organizations. They are seeking a Customer Service Representative to handle customer inquiries, resolve issues, and ensure customer satisfaction through effective communication and documentation.
Responsibilities
- Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services
- Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
- Follow standard operating procedures to ensure consistency and accuracy
- Address customer’s inquiries and resolve problems to ensure that appropriate changes are made
- Refer unresolved customer grievances to designated departments for further investigation
- Communicate with supervisor regarding any potential needs or concerns
- Perform data entry accurately
- Perform other duties as assigned by management
Skills
- The candidate MUST be located in Texas
- Bilingual fluency in English and one of these commonly spoken languages: Spanish, Japanese, Laotian, Mandarin, Cantonese, Cambodian, Korean, Vietnamese, Tagalog, Hmong, Tagalong and Armenian
- Work schedule: Must be available 9AM to 9 PM PST, Monday through Friday
- The client MUST have their own Laptop/ computer to work REMOTELY
- Wired internet connection from computer to router or modem (Download – 20 Mbps minimum & Upload – 5 Mbps minimum)
- High school diploma or GED required, Associate degree is preferred
- Ability to maintain confidentiality and security of all information
- Ability to comply with current and updated policies and procedures
- Ability to interact courteously and effectively with a diverse population; cultural competency
- Excellent organizational, interpersonal, written, and verbal communication skills
- Ability to perform comfortably in a fast-paced, deadline oriented work environment
- Ability to successfully execute many complex tasks simultaneously
- Ability to work as a team member, as well as independently
- Proficient in the use of Microsoft Office products
- Must be able to remain in a stationary position for an extended period of time
- Associate degree is preferred
Benefits
- W2 option
Company Overview