Note: The job is a remote job and is open to candidates in USA. BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis area. They are seeking an experienced Customer Service Representative II to assist patients with billing inquiries, set up payment arrangements, and provide guidance on insurance coverage.
Responsibilities
- Handles large volumes of incoming customer inquiries; utilizes customer service skills and tools to accurately identify,research and respond to the customers' inquiry
- Counsels patients on available payment options, such as payment arrangements, financial assistance, and various local, state and federal agencies which may be available to assist with funding of health care services
- Review patients account history to ensure all payors have been billed; validates accuracy of payments and adjustments; updates patient accounts with current insurance; documents all actions taken on a patient account
- Applies advanced skills to aid in resolving complex and escalated patient inquiries and account issues; provides feedback and suggestions to improve service levels and processes
- Serves as a subject matter expert and resource around customer service, self pay, financial assistance, bankruptcy, deceased and/or other regulatory matters; provides training, guidance, and support to team members towards the achievement of revenue management operational objectives
Skills
- High School Diploma or GED
- Must reside within one of the following US states: Alabama, Arkansas, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, or Texas
- 2-5 years of experience
Benefits
- Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
- Disability insurance\u2022 paid for by BJC
- Annual 4% BJC Automatic Retirement Contribution
- 401(k) plan with BJC match
- Tuition Assistance available on first day
- BJC Institute for Learning and Development
- Health Care and Dependent Care Flexible Spending Accounts
- Paid Time Off benefit combines vacation, sick days, holidays and personal time
- Adoption assistance
Company Overview
The Association for Home & Hospice Care of North Carolina (AHHC) is a nonprofit trade association representing providers of home health (98% in NC), hospice (98% in NC), palliative care, personal care, private duty nursing, companion/sitter services, providers of behavioral health care services that care for and support individuals with intellectual and developmental disabilities, and Program for All-Inclusive Care for the Elderly (PACE) provider members, in addition to other healthcare affiliates. It was founded in 1972, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 2-10 employees. Its website is https://ahhcnc.org.