Note: The job is a remote job and is open to candidates in USA. Risus Talent Partners is seeking a Customer Service Representative to join their Strategic Account Services team. This role serves as a key point of contact for Strategic and National Account customers, partnering closely with various teams to deliver an exceptional customer experience.
Responsibilities
- Serve as the primary contact for assigned customer accounts
- Manage customer orders, pricing requests, and account activity
- Coordinate with internal teams across multiple locations to ensure timely execution and issue resolution
- Build strong customer relationships through proactive communication and support
- Track and resolve customer concerns while maintaining a high level of service
- Support strategic account initiatives and special projects
Skills
- Experience in Customer Service, Account Management, Sales Support, Customer Success, Order Management, or Inside Sales
- Strong communication, organization, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience working with ERP, CRM, or order management systems
- Packaging, manufacturing, distribution, or supply chain experience is a plus
Company Overview
Direct Placement Recruiting. Recruitment Process Outsourcing. HR Consulting. It was founded in 2021, and is headquartered in Baltimore, MD, US, with a workforce of 11-50 employees. Its website is https://risustalent.com/.