Note: The job is a remote job and is open to candidates in USA. The Cigna Group is an industry-leading healthcare organization seeking a Customer Service Representative to enhance patient care. In this role, you will be the first point of contact for patients, providing support with medication scheduling and addressing inquiries with empathy and efficiency.
Responsibilities
- Ensure patients get the medication they need. Serve as the first point of contact for patients, doctors, and caregivers, assisting with medication scheduling and providing general account support
- Help patients understand their pharmacy benefits better. Use the knowledge you gain from training, your problem-solving skills and support from your team to answer patient calls effectively
- Help us keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-time
- Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and, if necessary, escalate appropriately
Skills
- High School Diploma / GED required
- 1+ years of customer service/call center experience
- General PC knowledge including Microsoft Office Suite
- Excellent communication skills (verbal and written)
- Experience with RXHome, and Care Central or Customer Relationship Manager
Benefits
- Annual bonus plan
- Several health-related benefits including medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- A minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
Company Overview