Note: The job is a remote job and is open to candidates in USA. Medica is a nonprofit health plan that serves communities across several states. They are seeking a Customer Service Representative to provide exceptional service to members regarding claims, enrollment, and benefits in a fast-paced inbound customer service environment.
Responsibilities
- Customer Service experience in a Healthcare related setting preferred
- Excellent verbal and written communication skills
- Able to deliver high quality service to Medica's members
- Ability to interact with the team and support each other in dealing with customer issues
- Advanced ability to multi task and manage time efficiently is needed
- An ability to identify process improvements, provide mentor and peer feedback, and develop knowledge of multiple products and platforms
- Demonstrated ability to learn quickly and respond well to a rapidly changing industry and operational environment
Skills
- High School Diploma, GED or equivalent; equivalent work experience will be considered in lieu of educational requirement
- 2+ years of customer service experience
- Excellent verbal and written communication skills
- Able to deliver high quality service to Medica's members
- Ability to interact with the team and support each other in dealing with customer issues
- Advanced ability to multi task and manage time efficiently is needed
- An ability to identify process improvements, provide mentor and peer feedback, and develop knowledge of multiple products and platforms
- Demonstrated ability to learn quickly and respond well to a rapidly changing industry and operational environment
- Customer Service experience in a Healthcare related setting preferred
Benefits
- 4-6 weeks of paid training
- Comprehensive benefits
- Shift differential incentives are offered for this later shift
- Paid volunteer time off
- 401K contributions
- Caregiver services
Company Overview