Note: The job is a remote job and is open to candidates in USA. CVS Health is building a world of health around every individual, and they are seeking a compassionate Customer Service Representative to care for their customers. In this role, you will help customers with their benefits and claims, ensuring customer satisfaction through respectful interactions.
Responsibilities
- Actively listen and be an advocate for customers, understand their needs and provide guidance and support
- Resolve customer inquiries and issues efficiently while documenting all interactions
- Educate customers about available resources and assist them in navigating their options
- Anticipate customer needs and provide proactive solutions to enhance satisfaction
- Collaborate with team members and other departments to address service issues and improve outcomes
- Document all customer correspondence and maintain confidential records of patient information
- Follow policies, procedures, and the CVS/Aetna Code of Conduct
Skills
- 6+ months of customer service experience
- Basic computer skills
- Must live within 50 miles of: New Albany, OH
- High-speed internet access with adherence to workplace model and potential telework agreements
- Willingness to work specific hours, with flexibility
- 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
- 1+ years of claims, provider, dental, medical or other related healthcare experience
- Microsoft office experience preferred
Benefits
- Qualified new hires are eligible for a $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum 12 months.
- This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
- The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
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