Note: The job is a remote job and is open to candidates in USA. Local Splash is a Local SEO Company seeking a Customer Service Representative to be the face of the company. This role involves answering inbound calls and assisting clients with account matters, including orders, billing, and cancellations.
Responsibilities
- Provide support to client incoming & outgoing phone calls & emails
- Respond to client voice messages & emails
- Account Updates
- Data Entry
- Daily Operations
- Proactive Support with Client Calls
- Track Metrics & Data
- Issue Identification and Escalation
Skills
- Type 30-50 WPM
- Sales experience/ability
- Excellent communication skills
- Advanced computer skills
- Customer support skills
- Advanced knowledge of Excel
- Attendance and Dependability: Employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely and accurate manner
- High School Diploma (or GED or High School Equivalence Certificate)
- Google Ads Certified
- Advanced knowledge of local SEO
- Background in Quality Control
- Basic knowledge of Google Docs and Spreadsheets
- Google Ads knowledge/background
- Excellent communication skills - in Spanish
Company Overview
Local Splash is the leading local SEO service that specializes in getting our clients high rankings in local search engine results. It was founded in 2004, and is headquartered in Fountain Valley, California, USA, with a workforce of 51-200 employees. Its website is http://www.localsplash.com.