Note: The job is a remote job and is open to candidates in USA. AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives – fluent in English/Spanish to join our industry-leading Insurance Call Center team. The role involves assisting members with inquiries, providing solutions, and maintaining a high level of service in a remote environment.
Responsibilities
- Answer inbound calls and assist members with questions related to AAA memberships
- Deliver personalized, proactive solutions and recommend valuable products and services
- Engage with members using strong communication and a friendly, problem-solving mindset
- Think quickly and critically to resolve issues—this is not a scripted environment
- Navigate multiple systems and tools while actively listening and multitasking
- Maintain a positive, can-do attitude in a fast-paced and evolving environment
- Participate in ongoing coaching and development to continually enhance your performance
Skills
- Bilingual skills in English and Spanish, are required
- Prior customer service experience
- Excellent communication skills (written, verbal, and listening)
- Ability to multitask and navigate computer systems in real time
- A flexible, 'can-do' mindset and willingness to adapt to change
- High school diploma or GED
- Ability to pass a background check and drug screening
- Must reside within 80 miles of our Houston office at 8508 Highway 6 North, Houston, TX 77095
- Recent call center experience preferred
Benefits
- Bilingual Fluency: English/Spanish fluency assessment provided
- Remote Training Schedule: Full‑time (40 hours per week). 100% virtual training program lasting approximately 4 months.
- Comprehensive Benefits Package
- Growth & Advancement Opportunities
- A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company Overview