Note: The job is a remote job and is open to candidates in USA. Lexitas is a rapidly growing national provider of legal and corporate support services. As a Client Services Specialist, you will be the first line of communication between Lexitas and our legal clients, ensuring high-touch support through timely email correspondence, order fulfillment, and client onboarding.
Responsibilities
- Serve as the primary email contact for new and existing clients, ensuring timely, accurate responses
- Onboard new clients and users into Lexitas systems and introduce them to our online client portal
- Manage data entry tasks, including job orders, new attorney/firm profiles, locations, and client preferences
- Coordinate and schedule deposition services across departments
- Monitor job queues and backlogs, update case statuses, and send daily job entries
- Collaborate with sales and operations to support lead generation, resolve client concerns, and ensure job execution
- Generate and distribute client job reports and confirm billing accuracy
- Support the call queue when needed and assist with after-hours availability on a rotating basis
- Maintain confidentiality and compliance with HIPAA regulations for handling legal and medical records
Skills
- High school diploma or equivalent required
- 1+ year experience in litigation services, legal support, or a customer service role
- Exceptional attention to detail and a strong sense of accountability
- Ability to manage multiple priorities in a fast-paced environment
- Strong data entry and typing proficiency with a focus on accuracy
- Outstanding verbal and written communication skills
- A positive, client-first attitude with excellent customer service instincts
- Team-oriented mindset with the flexibility to adapt to shifting priorities
- Proficiency in Microsoft Outlook, Word, Adobe Acrobat, and standard office tools
- Reliable attendance and strong work ethic
- Flexibility to work occasional overtime or on-call shifts as needed
- Ability to effectively present information and respond to questions from internal and external customers whose first language is English
- Knowledge of legal terminology or deposition notices is a plus
- Understanding of HIPAA compliance is preferred but can be trained
Benefits
- Lexitas provides a fully equipped home office setup, including a company-issued laptop.
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off and paid holidays
- Company paid maternity, baby bonding and military leave
Company Overview