Key Responsibilities:
Client Support & Consultation
- Provide expert advice and recommendations on travel destinations, accommodations, flights, and activities.
- Assist clients with booking their travel, including flights, hotels, rental cars, and tours.
- Respond promptly to customer inquiries via phone, email, or chat and ensure timely follow-up.
Problem Resolution
- Address and resolve any issues that arise before, during, or after the trip, including booking errors, cancellations, and travel disruptions.
- Handle customer complaints professionally and provide appropriate solutions or alternatives.
Travel Itinerary Management
- Help customers create personalized travel itineraries, ensuring all details are aligned with their preferences and needs.
- Make changes or adjustments to existing bookings as necessary and provide updated itineraries.
Booking & Payments
- Process travel bookings, payments, and cancellations while ensuring accurate and efficient transaction handling.
- Provide customers with clear explanations of payment options, insurance, and refund policies.
Customer Education & Recommendations
- Educate clients on travel policies, such as visa requirements, health and safety regulations, and baggage policies.
- Suggest travel packages, promotions, or loyalty programs that align with customer preferences.
Database & Record Management
- Maintain up-to-date customer records, booking details, and communication logs in the company’s system.
- Track customer satisfaction and collect feedback to help improve services.
Requirements:
- Education: High school diploma or equivalent.
- Experience: Preferred, not reqicured
- 1-2 years in customer service or travel-related roles.
- Familiarity with travel booking systems and tools (e.g., Amadeus, Sabre, or Galileo) is a plus.
- Skills:
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and a positive attitude.
- Ability to multitask and manage time efficiently.
- Proficiency in MS Office or similar tools; familiarity with travel industry software.
What We Offer:
- Competitive comission rate and incentives.
- Travel discounts and perks.
- Opportunities for career growth and professional development.
- A supportive and dynamic work environment.
- Flexible schedule - 1099 Buisness opportunity
Join our team and be part of an exciting journey to help travelers create unforgettable experiences!
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About the Company:
Land N Sea Travels
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