Note: The job is a remote job and is open to candidates in USA. Microsoft is a global leader in technology, and they are seeking a Customer Success Account Manager to lead a team of Customer Success Account Managers. This role involves driving customer success through leadership, strategic planning, and program management, ensuring alignment with customer objectives and the Microsoft portfolio.
Responsibilities
- Customer Relationship Management – You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts
- Customer Success leadership – Customer Strategy and Growth – You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account
- You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption.
- Customer Success Leadership and Consumption Leadership – You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans
- Customer Success Leadership – Delivery and Program Management – You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success
- Technical Relevance – You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders
- You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people
Skills
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR equivalent experience
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR equivalent experience
- 5+ years relevant work experience within customer industry
- 3+ year(s) people management experience
- 3+ year(s) experience managing a consumption portfolio
- Project Management Institute (PMI) or equivalent Project Management certification
- Prosci or equivalent certification
- Experience in healthcare and life sciences; people management experience
Benefits
- Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
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