Note: The job is a remote job and is open to candidates in USA. Sameday AI is building the AI voice layer for the home services industry, providing 24/7 customer interaction solutions. They are seeking a Customer Success Manager to manage SMB and mid-market accounts, ensuring clients successfully adopt and utilize their AI agents while monitoring account health and driving renewals.
Responsibilities
- Own a portfolio of accounts across the full customer lifecycle — onboarding, training, adoption, QBRs, renewals, and expansion
- Guide new clients through integration setup with platforms like ServiceTitan, FieldRoutes, and HubSpot, ensuring their AI agent is configured and performing on day one
- Monitor account health proactively — track call performance, booking rates, and engagement signals to get ahead of churn before it happens
- Run structured business reviews with clients to demonstrate value, surface opportunities, and set the stage for growth conversations
- Partner with sales to identify and execute upsell and cross-sell opportunities within your book
- Serve as the voice of the customer internally — document recurring issues, feature gaps, and workflow friction and bring them to product and engineering with context
- Keep HubSpot updated with accurate account data, health scores, and interaction logs so the team has full visibility
- Represent Sameday at industry trade shows and events (primarily home services verticals)
Skills
- 3+ years in customer success, account management, or a similar client-facing role in SaaS or tech
- A track record of owning retention and expansion metrics — GRR and NRR aren't just abbreviations to you
- Strong communication skills and the ability to build trust with business owners who aren't technical and don't have time to waste
- Comfort operating in ambiguity — we're a small team and things change fast
- Experience with CRM tools, ideally HubSpot; familiarity with field service management platforms (ServiceTitan, FieldRoutes, Jobber) is a meaningful plus
- A problem-solving mindset — you figure things out, you document what you learn, and you escalate when you need to
Benefits
- Performance-based bonuses tied to retention and expansion
- Comprehensive health benefits
- A small, high-ownership environment where your work visibly moves the needle
- The chance to build something meaningful in a massive, underserved market
Company Overview
Sameday is a virtual sales programme designed to assist home service providers in remaining available by phone throughout the day. It was founded in 2021, and is headquartered in Lindon, Utah, USA, with a workforce of 11-50 employees. Its website is https://www.gosameday.com.