Note: The job is a remote job and is open to candidates in USA. Inovalon is a technology company focused on transforming the healthcare ecosystem through data-driven solutions. They are seeking a Customer Success Manager to serve as a trusted partner to customers, ensuring they maximize value from Inovalon's solutions through strong relationship management and proactive support.
Responsibilities
- Serve as the primary point of contact for assigned customer accounts
- Develop strong relationships with customer stakeholders across business and technical functions
- Understand customer goals and help align our solutions to their evolving needs
- Lead regular customer meetings, business reviews, and strategic discussions
- Monitor customer health and engagement
- Identify risks and opportunities to improve customer experience
- Support customers throughout their lifecycle, from onboarding through ongoing utilization
- Partner with customers to ensure they achieve value from their investment
- Collaborate with Product, Engineering, Data Operations, and Delivery teams to support customer initiatives
- Communicate timelines, milestones, and changes effectively
- Proactively identify and address risks that may impact customer outcomes
- Ensure customers remain informed and supported throughout delivery processes
- Coordinate resolution efforts for customer concerns and operational issues
- Serve as a customer advocate within the organization
- Drive clear communication and accountability during issue resolution activities
Skills
- 3-5 years of experience in Customer Success, Account Management, Client Services, Program Management, Technical Account Management, or a related customer-facing role
- Experience working with healthcare data, including healthcare claims, EHR, clinical, provider, payer, or related healthcare datasets
- Demonstrated ability to manage customer relationships and coordinate cross-functional initiatives
- Strong communication, organizational, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience supporting enterprise customers
- Familiarity with healthcare data delivery workflows and data operations processes
- Experience working with technical teams and translating complex topics for customers
- Knowledge of SQL, APIs, Snowflake, AWS, or business intelligence tools such as Power BI or Tableau
Benefits
- Performance-based incentives
- Health insurance
- Life insurance
- Company-paid disability
- 401k
- 18+ days of paid time off
Company Overview