Note: The job is a remote job and is open to candidates in USA. The Cigna Group is a leading health services organization, and they are seeking a Customer Success Manager for their Pharmacy Team. In this role, you will manage relationships with pharmacy accounts, drive program performance, and support clients in maximizing savings and maintaining compliance.
Responsibilities
- Manage and grow relationships with a portfolio of pharmacy accounts, serving as the primary contact for 340B program support and performance
- Drive program performance by analyzing financial results, utilization trends, and operational data to deliver actionable insights
- Support purchasing, invoicing, and financial reconciliation activities to ensure accurate and compliant program operations
- Provide proactive customer support, responding to inquiries, delivering training, and anticipating client needs
- Identify opportunities for product or service enhancements based on customer feedback and data trends
- Monitor data feeds, system settings, and program metrics to ensure accuracy and optimal system performance
- Collaborate cross-functionally to investigate and resolve data anomalies and complex client issues
- Plan and deliver regular business reviews, training sessions, and program updates aligned to client expectations
- Utilize internal tools and platforms to manage account activity, reporting, and documentation
- Continuously build product and system expertise to support evolving client and business needs
Skills
- Minimum 3 years of experience in customer support, technical support, or SaaS account management roles
- Strong verbal and written communication skills, including the ability to manage complex client conversations
- Demonstrated ability to analyze data and troubleshoot issues
- Proficiency with Microsoft Office tools, especially Excel
- Ability to manage multiple priorities in a fast-paced, detail-oriented environment
- Strong customer focus with proactive problem-solving skills
- Bachelor's degree (preferred, not required)
- Experience working in pharmacy, healthcare, or 340B environments
- Experience working with financial data, reporting tools, or SaaS platforms
- Ability to work cross-functionally in a matrixed organization
Benefits
- Annual bonus plan
- Medical
- Vision
- Dental
- Well-being and behavioral health programs
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- A minimum of 18 days of paid time off per year
- Paid holidays
Company Overview
The Cigna Group is a healthcare firm that focuses on providing hospital services and innovative solutions for better health. It was founded in 1981, and is headquartered in Bloomfield, Connecticut, USA, with a workforce of 10001+ employees. Its website is https://www.cigna.com/.