Note: The job is a remote job and is open to candidates in USA. Dataminr is a mission-driven company that provides an AI-powered intelligence platform to help organizations respond to critical events. The Customer Success Manager will build and maintain customer relationships, drive product adoption, and ensure customer satisfaction while focusing on the Navy and USMC sectors.
Responsibilities
- Expand the scope and scale of First Alert adoption, while driving successful customer outcomes within your assigned portfolio, ensuring retention, renewals, and customer satisfaction
- Design and implement scalable programs that seamlessly integrate First Alert into customer workflows, and align with customer’s enterprise level objectives
- Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, trainings, and execution of playbooks / regular check-ins
- Serve as a First Alert platform expert ensuring customer engagements support organizational goals and drive positive outcomes for the customer beyond basic platform features and functionality
- Collect customer feedback and clearly articulate recommendations for First Alert product development to our engineering and product teams
- Successfully leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth
Skills
- Ability to obtain a Secret clearance at a minimum
- Bachelor's degree or equivalent relevant experience in a related field AND 5-8 years of customer success/account management experience OR experience implementing and leading military, accounts, programs, or operations supporting senior military leaders
- Specific experience supporting the public sector, including but not limited to the US Department of Defense
- Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including but not limited to military, law enforcement or emergency management
- Outstanding ability to communicate both orally and written complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior military leaders and decision makers in the form of a presentation
- High level of accountability and the ability to execute independently on multiple and competing projects and deadlines
Benefits
- Company equity
- Flexible work arrangements
- Offices all over the world to foster collaboration
- Generous PTO and sick leave
- Robust employee resource group (ERG) network
- Manager development programming
- Professional development funds
Company Overview