Note: The job is a remote job and is open to candidates in USA. MagicSchool AI is the premier generative AI platform for teachers, with over 7 million teachers using their platform. They are looking for a Customer Success Revenue Operations Manager to own and scale the systems and data infrastructure for the Customer Success organization, driving improvements in retention visibility and operational efficiency.
Responsibilities
- Own and administer our CS tech stack, including Salesforce CRM - building automations, maintaining data integrity, and ensuring workflows move people through the right stages at the right time so CS teams spend less time on manual work and more time with customers
- Write SQL queries against our data warehouse (BigQuery) and GTM stack to build and maintain the reporting layer CS leadership runs on - surfacing the metrics they need to act on retention, expansion, and team performance, and owning the accuracy of those numbers
- Support the design and execution of systems that power our renewal motion, including our self-serve renewal platform for digital partners, translating business requirements into system automations and workflows that reduce manual work and scale with the CS org
Skills
- 3-5 years of experience in CS Operations, Revenue Operations, GTM Operations, or a technical/analytical role with significant Salesforce and SQL exposure at a SaaS company
- Proven hands-on Salesforce experience building automations and flows that move records through pipeline stages - not just configuration or reporting work
- Demonstrated SQL capability - can pull and manipulate data from a GTM stack independently to answer operational questions
- Salesforce Administration & Development: Hands-on experience building automations, flows, and custom logic in Salesforce - not just reports, dashboards, or field configuration. Admin certification preferred; dev-level comfort strongly preferred
- SQL & Data Fluency: Ability to write SQL queries and pull data independently from GTM systems to answer operational questions and support analytical work
- Precise Execution: You take a well-defined scope and build it correctly the first time - asking the right clarifying questions upfront, flagging issues early, and delivering reliably. When something is wrong, you surface it directly and early rather than quietly shipping work you know is off. CS leaders will rely on your numbers to make decisions; you treat that responsibility seriously
- Attention to End-User Experience: You think about how the people using the system will experience what you build - not just whether the logic runs cleanly
- GTM Stack Literacy: Technical familiarity with the tools that sit alongside Salesforce in a SaaS GTM stack (e.g., Chili Piper, Intercom, Gong, Skilljar) and comfort learning new ones quickly
- Cross-Functional Navigation: You can get things done across CS, Sales, Product, and Support without relying on authority - building credibility through the quality of your work and following through in ways that earn trust at every level over time
- Experience working in EdTech or directly in K-12 education
- Background that blends ops and technical execution - prior engineers or technical analysts who've worked in GTM or CS contexts will excel in this type of role
Benefits
- Work on cutting-edge AI technology that directly impacts educators and students.
- Join a mission-driven team passionate about making education more efficient and equitable.
- Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.
- Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.
- Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.
- Every employee is offered generous stock options, vested over 4 years.
- 401k match & monthly wellness stipend.
Company Overview