Note: The job is a remote job and is open to candidates in USA. QualStaff Resources is a company that specializes in staffing solutions, and they are seeking a Customer Support Representative for the medical device industry. The role involves assisting customers with technical issues related to medical devices, primarily through phone support, and documenting interactions accurately in the CRM.
Responsibilities
- Assist customers primarily by phone, sometimes via chat, regarding medical device product
- Troubleshoot technical issues related to the product
- Document each interaction into the CRM accurately
Skills
- 1 year+ of customer service experience, preferably in a technical support role
- Must have dependable internet service
- Patience, empathy, and communication are key
- Associates or Bachelor's degree preferred
- Experience with electronic documentation systems, HIPAA environments, and troubleshooting support is ideal
- Fluently bilingual (English/Spanish) is a plus
Benefits
- Computer equipment will be provided
Company Overview
QualStaff Resources is a staffing and recruiting company providing employment solutions. It was founded in 1998, and is headquartered in San Diego, California, USA, with a workforce of 501-1000 employees. Its website is http://qualstaffresources.com.