Note: The job is a remote job and is open to candidates in USA. Driven Brands Inc. is a leading provider of auto glass services through its brand Auto Glass Now. They are seeking a Customer Support Representative to deliver exceptional customer service, manage appointments, and support sales in a remote environment.
Responsibilities
- To make every customer excited to use Auto Glass Now
- Create estimates, price quotes, and invoices for all customer’s glass needs
- Answer phones and return customer calls
- Provide excellent customer service
- Attention to detail
- Ensure accuracy when booking all appointments
- Input documentation on all calls and follow-up with callers as needed
- Confirm all customer information is correct before booking
- Be professional and have a positive attitude
Skills
- Must have a sales background for the experienced pay
- Must have a positive attitude and customer service
- Must have basic computer skills
- Must have strong communication skills
- Home Internet
- Must have open availability including Holidays and weekends (OT pay for holidays)
- Comfortable working a fast-paced environment
- Bilingual (Spanish) proficiency is a plus!
- Prior phone or call center experience is a plus!
Benefits
- Full-time & part-time schedules are available
- Competitive base pay rates
- PAID TIME OFF for full-time employees
- Health, Vision, & Dental Insurance
- 401(k) company match for all employees
- SAME DAY PAY available through myFlexPay
- Supplemental pay types may include commissions or bonus incentives, depending on the role
- Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay
- Get early access to 50% of your earned wages at any time through our myFlexPay program
Company Overview
Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash. It was founded in 2006, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 5001-10000 employees. Its website is http://www.drivenbrands.com/.