Note: The job is a remote job and is open to candidates in USA. GE HealthCare is a leading healthcare technology company, and they are seeking a Cyber HealthCare Program Specialist. This role is responsible for driving cybersecurity service strategy, operational execution, and customer engagement for clinical medical devices, ensuring efficient and compliant service delivery.
Responsibilities
- Provide strategic leadership for deployment and support strategies for GE HealthCare and multi-vendor biomedical equipment serviced by the HTM organization
- Lead cybersecurity program workstreams including vulnerability management, patch management, secure configuration, asset inventory, incident readiness, and remediation across supported clinical platforms
- Serve as a first-level escalation point for technical, operational, customer, quality, and compliance issues, using GE HealthCare escalation processes as needed
- Monitor productivity, case volumes, workload distribution, and key performance indicators; provide timely reporting to improve cost reduction, service efficiency, and field execution
- Perform and oversee device-level cybersecurity services, including patching, remediation, troubleshooting, risk assessment, mitigation planning, and accurate device security record maintenance
- Work closely with security operations center resources and internal stakeholders to define corrective action plans and resolve customer issues in a timely manner
- Partner with hospital IT, Information Security, and Clinical Engineering teams to communicate risks, status, service plans, and resolution progress
- Support audits, corrective action plans, quality processes, and compliance requirements; immediately report customer quality or compliance concerns to the Quality Organization
- Keep current on competitor information, clinical device security bulletins, cybersecurity trends, market conditions, and medical device networking concepts
- Participate in continuous improvement activities by identifying process and product quality gaps, escalating concerns appropriately, and recommending solutions when possible
Skills
- Associate or bachelor's degree with 2+ years of relevant experience, or equivalent military education and experience
- Experience in cybersecurity, IT networking, biomedical equipment service, or regulated healthcare environments
- Experience leading technical teams, coordinating work, or driving cross-functional program execution
- Strong communication skills with the ability to explain technical cybersecurity issues to technical and non-technical audiences
- Valid driver's license and ability to meet GE HealthCare and customer background requirements
- Cybersecurity certification such as CISSP or equivalent preferred
- Knowledge of cybersecurity frameworks and domains including NIST, SOC, IAM, network security, cloud security, vulnerability management, and secure configuration
- Strong clinical expertise and working knowledge across healthcare equipment, imaging systems, clinical systems, and medical device networking concepts such as asset inventory, segmentation, and access controls
- Experience supporting clinical device security programs, including patching, software loads, vulnerability remediation, and customer concern resolution
- Strong working relationships with hospital IT, Information Security, Clinical Engineering, field service, and leadership stakeholders
- Ability to explain cybersecurity risk, operational impact, and mitigation plans to executive leaders and customer decision makers
- Strong time management, organization, and prioritization skills with the ability to manage multiple responsibilities in a fast-paced environment
- Demonstrated ability to learn quickly, operate with urgency, and adapt to evolving business, customer, and cybersecurity environments
Benefits
- Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
- Medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement
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