[Remote] Data Center Specialist (Starlink)

Note: The job is a remote job and is open to candidates in USA. SpaceX is a pioneering aerospace manufacturer and space transport services company focused on enabling human life on Mars. They are seeking a Data Center Specialist to help deploy and resolve hardware issues for their Starlink broadband internet system, which involves troubleshooting hardware and managing logistics at various locations worldwide.

Responsibilities

• Augment, deploy, troubleshoot, and repair hardware at Starlink PoP colocation sites worldwide
• Travel internationally and domestically to resolve hardware issues affecting Starlink user service and deploying new hardware to scale our worldwide network
• Diagnose failures within fiber optic circuits and execute repairs to bring system back to full operation
• Rack and stack router and server hardware on designated locations around the world
• Install servers and upgrade/replace parts of the servers following MOPs
• Investigate and resolve issues with onsite commercial network and routing hardware
• Improve existing, and create new, training documentation for continuous improvement of team skills
• Coordinate the shipment and logistics of equipment and parts to POP sites
• Executing spare parts strategy to ensure availability and minimize downtime
• Coordinate and perform data center site surveys for potential new POP sites
• Perform wireless validation surveys for VIP events and Global market access support

Skills

• High school diploma or equivalency certificate
• 2+ years of experience troubleshooting hardware or IT equipment in the IT or telecom industry
• Ability to distinguish between different colors and possess manual dexterity to complete fine motor tasks
• Ability to travel as required; travel will be approximately 75% of the time to US or international gateway sites
• General physical fitness and the ability to lift up to 50 lbs. is required for some tasks
• Ability to perform job duties that require standing, kneeling, crouching, twisting upper body, working in cramped positions in small openings and climbing hand over hand
• Ability to work at elevated heights
• Typically exposed to work in extreme outdoor environments – heat, cold, rain
• Work performed in an environment requiring exposure to fumes, odors, and noise
• Strong knowledge of standard computer skills: MS Office, Visio, and web applications
• Meticulous attention to detail, standards, and documentation
• Ability to read, understand, and follow MOPs
• Experience working with fiber optics network: installation, test, troubleshooting, and repair; using fiber optic test equipment (OTDR, OLS, OPM, VFL)
• Experience constructing IT/network racks (UPS, PDUs, cable management, servers, network devices)
• Experience installing, activating, or troubleshooting CWDM and/or DWDM using standard fiber equipment and testers
• A methodical approach to fixing problems and the ability to research solutions independently
• Fluency in languages in addition to English
• Training on SpaceX specific tools and processes will be provided
• Eagerness to learn new technologies in a rapidly evolving work
• Excellent communication and collaboration skills to work in team environments

Benefits

• Long-term incentives, in the form of company stock, stock options, or long-term cash awards
• Potential discretionary bonuses
• Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• Access to comprehensive medical, vision, and dental coverage
• Access to a 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• Various other discounts and perks
• 3 weeks of paid vacation
• Eligible for 10 or more paid holidays per year
• Employees in Washington State accrue paid sick time in compliance with state and federal law
• Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday

Company Overview