Note: The job is a remote job and is open to candidates in USA. Neon One is a leader in nonprofit software dedicated to empowering organizations making a difference. The Data Migration Consultant will manage the data migration process for new CRM customers, ensuring data integrity and accuracy while collaborating with internal and external stakeholders throughout the implementation.
Responsibilities
- Maintain a full portfolio of new CRM clients, serving as their data point of contact throughout implementation
- Conduct data imports by preparing complex data import rules for software engineers
- Perform data validation checks throughout the process to ensure data integrity and accuracy, including pre-migration audits and post-migration reconciliation
- Examine source Excel data to identify its structure, quality, and potential issues like inconsistencies, missing values, or non-standard entries
- Document the entire migration process, including data maps, transformation logic, and any issues encountered, and communicate with business stakeholders and development teams to ensure all requirements are met
- Address and resolve any issues that arise during or after the migration, such as data import errors or data discrepancies
- Manage all projects efficiently by keeping relevant internal systems accurate and up to date, including recording progress in ChurnZero, ZenDesk, JIRA, Salesforce, and other company systems
- Collaborate effectively with internal cross-functional teams (e.g., Sales, Implementation, Support) to ensure alignment on client strategy, project status, and a cohesive, unified service experience throughout the migration lifecycle
Skills
- 1–2 years of hands-on data migration experience, including data translation and import processes
- Advanced Excel and Google Sheet skills, including knowledge of common functions
- Meticulous attention to detail to ensure data accuracy and integrity
- A history of delivering exceptional customer service
- Strong analytical and problem-solving skills to identify problems and develop creative solutions
- Highly-developed written and verbal communication skills
- Strong interpersonal and relationship-building skills
- Experience in the nonprofit industry preferred
- Experience working in a SaaS environment preferred
Company Overview
Neon One provides social good organizations with unified tools and services they need to help fulfill their mission. It was founded in 2018, and is headquartered in Chicago, Illinois, USA, with a workforce of 201-500 employees. Its website is https://neonone.com/.