Note: The job is a remote job and is open to candidates in USA. U.S. Bank is on a journey to help customers and businesses make smarter financial decisions. The Debt Management Account Processor role involves processing customer accounts, managing inquiries, and providing administrative support.
Responsibilities
- Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area
- Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support
- Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information
Skills
- High school diploma or equivalent
- Typically three to five years of clerical and customer service experience
- Thorough knowledge of products, services, terminology, procedures and systems related to assigned area
- Strong customer service skills
- Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
- Ability to identify and resolve/escalate complex problems
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Effective verbal and written communication skills
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension (all benefits are subject to eligibility requirements)
Company Overview