Note: The job is a remote job and is open to candidates in USA. KDInfotech offers solutions and support for small and medium sized businesses across the nation. They are seeking a Desktop Administrator to deliver exceptional customer service and technical support, primarily focusing on hardware and software troubleshooting for clients.
Responsibilities
- Provide user support both onsite and remote staff
- Troubleshoot Software and Hardware issues for staff as needed
- Take part in company wide projects (system upgrades, security rollouts)
- Test and qualify new hardware/software for the company
- Utilize established ticketing system to track open issues
- Responsible for knowledge Base documentation creation
- Supporting C-Level executives when needed
- Troubleshoot issues and escalate appropriately if needed
Skills
- 3+ years of support experience with a variety of operating systems
- Proficient within Google Workspace
- Extensive experience with SaaS Applications (O365, Slack, OneDrive)
- Experience with Okta administration
- Audio/Visual application support and troubleshooting (Zoom/Conference rooms)
- Experience with Intune/Jamf
- Expertise in deploying and supporting desktops, laptops, and various mobile devices
- Ability to adjust quickly to changing priorities and make quick decisions
- Detail oriented and ability to follow issues through resolution
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Company Overview