Note: The job is a remote job and is open to candidates in USA. Pomeroy is seeking an experienced Business Product Manager to manage the strategy, design, and delivery of the company's digital ecosystem. The role focuses on translating business vision into actionable digital solutions, ensuring alignment between technology and business workflows, and representing the voice of the business in Agile ceremonies.
Responsibilities
- Translates the business vision into documented business needs, clearly articulating requirements for development and delivery teams
- Creates and maintains business process maps to ensure solutions align with customer experience objectives, operational efficiency, and compliance standards
- Collaborates cross-functionally with Marketing, IT, Operations, Commercial, and other departments to identify opportunities that enhance the customer journey and streamline business processes
- Leads business discovery and requirements sessions, gathering input from diverse stakeholders and prioritizing needs using data and insight
- Develops, manages, and performs User Acceptance Test (UAT) plans and ensures robust validation before product releases
- Represents the business in Agile ceremonies including sprint planning, backlog refinement, stand-ups, and retrospectives to maintain alignment between development and business strategy
- Ensures quality and customer-centricity in every stage of product development and delivery
- Conducts post-launch reviews and optimizations to measure impact, identify enhancements, and maintain ongoing platform health
- Collaborates across all digital touchpoints including data platforms, content management, analytics, and marketing technologies to ensure a unified and seamless digital experience
- Partners closely with leadership and our product team to identify new digital capabilities that enable personalization, automation, and improved customer engagement
Skills
- Bachelor's degree in Business, Marketing, Digital Strategy, or a related field
- 5+ years of experience in digital product management, Agile delivery, or platform strategy
- Experience leading enterprise-level digital initiatives involving websites, customer portals, or e-commerce platforms
- Demonstrated ability to translate business goals into scalable digital solutions through structured Agile artifacts (Epics, Features, Stories)
- Proven success driving cross-functional collaboration across technical, operational, and creative teams
- Strong understanding of digital ecosystems, including website platforms, digital storefronts, content management systems (CMS), customer relationship management tools (CRM) and marketing automation tools
- Demonstrated ability to analyze and optimize customer journeys and map business processes to digital solutions
- Experience working in Agile or hybrid environments, including backlog management, sprint planning, and prioritization
- Skilled in MS Dynamics, Jira, Confluence, and other Agile planning tools
- Experience with data-driven decision-making using analytics, performance dashboards, and customer feedback loops
- Excellent communication, stakeholder management, and presentation skills, with the ability to influence at all levels of the organization
- Strong project management and prioritization skills, balancing multiple initiatives simultaneously
- High degree of initiative, curiosity, and innovation, with a focus on continuous improvement and measurable impact
- Demonstrated ability to work independently while fostering collaboration and alignment across teams
- Knowledge of Agile methodologies and product lifecycle management best practices
- Passion for creating frictionless, customer-centric digital experiences that strengthen brand loyalty and revenue growth
- MBA preferred
Company Overview