Note: The job is a remote job and is open to candidates in USA. Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. The Director, Account Management is responsible for managing a roster of clients to ensure they achieve their marketing goals through engagement with SimioCloud’s products and services while maximizing revenue.
Responsibilities
- To grow revenue via the upsell of additional Simio products/services
- To offer clients solutions to their fundraising challenges via the strategic use of Simio products and services (and other Moore services where appropriate)
- To maintain continual dialog with clients, or their representatives, to understand SimioCloud performance, the performance of its competitors, and the overall performance of the clients’ programs
- To fully understand SimioCloud’s products, solutions, and capabilities
- To ensure timely invoicing of receivables
- To ensure that co-op participant data is updated
- To ensure that client deliverables/deadlines are met
- To foster relationships with internal agency partners/stakeholders and external clients
- To promote the ‘Simio brand’ to internal and external clients
- To facilitate ‘reactivation’ of lapsed early adopters of Simio
- To assist the Business Development team in acquisition of new members where appropriate
- To maintain a general understanding of the products, solutions, and performance of SimioCloud’s competitors
- To master all of elements of the processes for all Simio-related tasks (i.e.: attribution reporting, digital audience placement, accurate accounting, utilization of Salesforce & other systems, etc.)
- To represent SimioCloud at industry functions (conferences, etc.)
- To attend client meetings in person, where appropriate
- To perform other duties as required
Skills
- Proficient in the use of SalesForce, Excel, Word, and other Microsoft office applications or related software
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Excellent organizational skills and attention to detail
- Strong supervisory and leadership skills
Benefits
- Access to comprehensive health, wellness, and retirement benefits
- Paid holidays and generous paid time off
Company Overview