Note: The job is a remote job and is open to candidates in USA. MB2 Dental, a Dental Partnership Organization founded in 2007, is seeking a Director of Operations. The role involves providing strategic oversight and mentorship of operations, ensuring the operational and financial success of multiple dental practices, and leading initiatives for growth and improvement.
Responsibilities
- Partner with operating owners and executive leadership to make operational decisions
- Understand, analyze, and action plan key performance metrics to successfully lead and grow the multi-unit business within an assigned territory
- Assess practice needs and strategically plan to make improvements
- Model outstanding service to clients, including superior written, verbal, and other communication skills. Identify team member strengths and areas for improvement in leadership and management skills. Train, coach, and mentor team members to optimal service excellence
- Interview, hire, and retain top-tier talent in a partnership with human resources to ensure staffing needs are met, turnover is controlled and decreasing year over year, and team members grow throughout the organization
- Onboard all team members to seamlessly integrate into the dynamic business environment while continuing to meet the business needs
- Train operations team members to perform duties in a timely and accurate manner while auditing work to confirm quality and provide additional training as needed
- Review operating performance results and take immediate steps to implement corrective action as needed, while creating and executing long-term strategic plans
- Partner with dedicated corporate departments and executive team members to design sustainable and scalable programs
- Organize all projects, initiatives, and programs via project charters; share updates at regular and timely meetings while tailoring the message to specific audiences
- Hold team members accountable for annual training requirements, performance reviews, and other company requirements
Skills
- 5+ years of dental office management experience is required
- Detail-oriented with great organizational skills
- Skilled in delegation and remote management
- Excellent communication skills
- Must be able to travel up to 50% of the time
- Multi-site experience is highly preferred
Benefits
- Medical, dental, vision, and life insurance
- Generous PTO and paid holidays
- Long and short-term disability
- Traditional and Roth 401(k) options
- Referral Bonus Program
Company Overview