Note: The job is a remote job and is open to candidates in USA. Annie Aesthetic is one of the fastest-growing private equity platforms in medical aesthetics, spanning MedSpas and Functional Health clinics across the United States. The Director of Operations will have direct operational accountability for a subset of portfolio companies, drive cross-brand performance standards, and partner with the executive team as the company scales.
Responsibilities
- Own operational and financial performance across a defined set of portfolio companies, with accountability to revenue growth, margin management, and EBITDA outcomes
- Set and track KPIs across clinic locations; build accountability rhythms with Clinic Managers and brand leadership
- Partner with the Annie Aesthetic ELT and finance team on reporting, forecasting, and business performance review
- Oversee day-to-day operations across multiple clinic locations — in-person presence expected at key sites
- Coach and develop Clinic Managers, elevating their ability to own their locations and their numbers
- Build and maintain the meeting cadences, documentation systems, SOPs, and remote management infrastructure that allow the portfolio to scale without heroics
- Identify and execute growth levers across revenue, client experience, and operational efficiency — including service mix optimization, retention programs, and provider productivity
- Develop cross-functional project plans and strategic frameworks in partnership with brand founders, Clinic Managers, and the Annie executive team
- Evaluate and launch new service lines (including functional health) across the portfolio
- Manage third-party vendor relationships including pharma/clinical suppliers, marketing partners, technology, and facilities across brands
- Partner with the technology and data team to optimize EMR utilization (Zenoti) and clinical reporting across the portfolio
- Ensure each clinic maintains full compliance with applicable business licenses, permits, and clinical standards across all operating states
Skills
- 5+ years of operational experience — ideally in multi-site, M&A-integration, or high-growth environments
- Demonstrated track record of owning outcomes in fast-paced, ambiguous environments with limited resources
- Strong financial acumen — comfortable owning a P&L and translating numbers into operational decisions
- Exceptional people leadership skills across all levels of an organization, including clinic-level staff and senior founders
- Advanced Excel/data skills
- Comfortable traveling to clinic locations; mix of in-person site presence and remote team management is expected
- EMR, CRM, or other multi-site technology experience is a plus
- Candidate should be based in the Western US for ease of travel to assigned clinics
Benefits
- Equity
Company Overview