Note: The job is a remote job and is open to candidates in USA. Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Director of Relationship Management & Business Development will play a crucial role in supporting the Fiserv Debit Network, focusing on client engagement, contract negotiations, and industry insights.
Responsibilities
- Develop and enhance executive client relationships with key clients including the top 100 clients
- Collaborate with various teams to drive business growth
- Create and implement strategic plans for long and short-term objectives
- Share market insights with key clients and act as the escalation path for issue resolution
- Generate and analyze business review data on a regular basis
- Assist merchants with improved authorization rates
- Submit and manage project requests to ensure completion within defined SLAs
Skills
- 5+ years of experience in managing large accounts with a focus on net new and add-on sales commitments and client retention, preferably in mid to large merchant environments
- 5+ years of experience in the debit payments industry
- Strong financial and data analysis skills
- Ability to travel up to 50% to client sites
- Advanced degree or additional certifications in relevant fields
- Experience in negotiating complex contracts and pricing models
- Proficiency in CRM and sales tools for effective client management
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