Note: The job is a remote job and is open to candidates in USA. Billtrust is a leading provider of B2B accounts receivable workflow and payment software, focused on delivering AI-powered solutions for their customers. The Director, People Operations & Global Compliance is responsible for overseeing the operational model for the People function and ensuring compliance across all operating countries. This role involves driving execution of HR priorities, managing vendor relationships, and leading operational excellence within the People function.
Responsibilities
- Lead the translation of People strategy into execution, building workstreams, governance structures, timelines, and stakeholder alignment plans that move critical priorities forward at pace
- Manage vendor and system relationships across the HR technology stack, driving day-to-day execution and partnership management on all people systems; surface systems strategy and investment recommendations to the CPO with supporting analysis
- Proactively identify and resolve risks, dependencies, and blockers across concurrent initiatives, maintaining operational visibility for People leadership through AI-powered tracking and reporting tools
- Own the People team’s operating rhythms, planning cadences, and accountability mechanisms, ensuring visibility, prioritization, and coordination across all active workstreams
- Identify operational friction and directly redesign processes and workflows to improve efficiency, consistency, and execution quality across the People function, using AI-enabled automation wherever possible
- Drive adoption and operational integration of AI-enabled tools, automation workflows, and agentic capabilities within the People function, advancing the team’s AI-native operating model as it evolves
- Lead change management and implementation for organizational transformation initiatives, new processes, and technology rollouts, driving adoption and follow-through directly
- Own HR compliance across all Billtrust operating countries, including the United States, United Kingdom, Netherlands, Germany, Poland, Belgium, and India, as well as future geographies as the company expands
- Partner with the Chief Legal Officer on statutory requirements, works council obligations, and employment law changes, translating legal guidance into operational policy and practice
- Maintain the global employee handbook and all country-specific policies, ensuring currency, accuracy, and legal defensibility across every jurisdiction
- Lead compliance audits and remediation efforts, proactively identifying and closing gaps before they become liabilities, and ensuring Billtrust remains audit-ready across all operating countries
Skills
- 7+ years of experience in HR operations, business operations, strategy execution, or a Chief of Staff function, with a demonstrated track record driving complex initiatives across global organizations
- Multi-country HR compliance experience across at least 3 jurisdictions, with hands-on knowledge of statutory employment requirements, works council obligations, and country-specific policy management
- Experience managing HR system and vendor relationships, with a track record of holding vendors accountable to SLAs, coordinating implementations, and ensuring day-to-day system performance
- Proven ability to translate strategy into execution, building governance frameworks and accountability structures in environments where ambiguity is the norm
- Strong cross-functional collaboration and influence skills, with a track record of driving alignment across Finance, IT, Legal, and business stakeholders without direct line authority
- Track record driving AI adoption across a team or function, including hands-on use of agentic tools, automation workflows, and AI-powered HR systems
- Strong executive communication skills, with the ability to produce polished leadership materials, operational dashboards, and progress reporting for senior audiences
- Experience in a PE-backed or high-growth B2B technology company where pace, accountability, and operational rigor are competitive advantages
- Hands-on familiarity with Billtrust's HR technology ecosystem or comparable platforms (Dayforce, Greenhouse, BetterWorks, or similar), including experience coordinating vendor management and system implementations
- Background in HR transformation or organizational effectiveness, with direct experience leading change management efforts tied to new processes, systems, and ways of working
- Demonstrated experience with employment law across European jurisdictions, including works council engagement, GDPR-adjacent HR data obligations, or country-level statutory leave and termination requirements
Benefits
- Comprehensive health coverage
- Competitive retirement
- Generous PTO and parental leave
- Flexible work options
- Meaningful investment in your professional development
Company Overview