[Remote] Engineering Manager, Cloud Infrastructure

Note: The job is a remote job and is open to candidates in USA. Zendesk is on a mission to power exceptional service for every person on the planet. They are seeking an Engineering Manager to lead a team focused on cloud governance, IAM, and acquisition integrations, strengthening cloud security architecture and compliance posture through automation and collaboration with internal teams.

Responsibilities

• Lead, coach, and develop a distributed team of engineers - both office-based and remote - ensuring alignment and consistent, high‑quality delivery
• Manage a portfolio of parallel initiatives with distinct profiles: internal governance systems; audit activities; product-feature-supporting automation systems; etc
• Partner with Corp Dev, Security, and product teams during acquisitions to assess risk and standardize access and policy-as-code guardrails across newly acquired infrastructure
• Operate with excellence: monitor and improve risk and reliability; own on-call and incident response; continuously evaluate new capabilities (including AI-assisted tooling) to increase velocity safely
• Represent your organisation's work and priorities to senior leadership, communicating progress, risks, and trade-offs clearly and concisely
• Collaborate directly with the Senior Director of Cloud Infrastructure on the organisation roadmap, priorities, and team development

Skills

• 3+ years of experience in a similar people management role, with a background in hands-on, technical roles
• Demonstrated ability to manage and govern enterprise-grade AWS environments. Deep familiarity with key AWS services and concepts
• An understanding of modern DevOps methodologies: Infrastructure as Code; GitOps model of development
• Strong cross-functional partnership skills - you work effectively with Product Management, Security, CIO, and peer engineering leaders to drive outcomes
• Excellent communication skills, both written and verbal - you can represent your organisation's work to senior leadership and communicate trade-offs clearly
• Prior experience working with security/compliance frameworks (SOC 2, FedRAMP, ISMAP) and supporting audits
• Familiarity with tools such as Claude and Cursor, and the ability to apply them responsibly to improve speed and quality
• Experience with non-AWS cloud providers (GCP, Azure)
• Familiarity with reporting tools like Wiz and Snowflake

Benefits

• This position may also be eligible for bonus, benefits, or related incentives.
• Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Company Overview

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