Note: The job is a remote job and is open to candidates in USA. VictoriaMetrics is the company behind a popular open-source, high-performance time-series database and monitoring solution. They are seeking a Customer Success Manager to uncover growth opportunities among current clients, ensuring successful product usage, customer retention, and overall satisfaction.
Responsibilities
• Collaborate with the sales and support team to guarantee a seamless transition and onboarding process for new clients
• Effortlessly manage the entire sales process to identify and capitalize on expansion opportunities within existing accounts
• Analyze usage patterns to identify potential renewal challenges and enhance user engagement
• Focus on the highest retention for existing logos
• Expand business development globally
• Collaborate with the engineering, marketing, and sales teams to ensure cohesive operations
• Build trusting relationships with clients to benefit both parties
• Conduct demos and PoCs with our Tech team representatives
• Measure, analyze, and improve sales metrics
Skills
• You are a highly motivated and attentive to detail communicator, excelling in building lasting relationships
• You have 3+ years of Enterprise Customer Success B2B experience in open-source/open-core/freemium companies
• You are focused on delivering superior value with a customer-focused mindset
• You are skilled in negotiating contracts independently, enhancing upselling and cross-selling chances
• You are capable of adapting to multiple demands, shifting priorities, ambiguity, and rapid change
• You are experienced in carrying a quota, with a proven track record of success
• Experience in NoSQL data technologies or other modern data platforms
• Experience in selling enterprise management solutions (Systems Management, Cloud Management, log analytics, APM, Network Monitoring)
Benefits
• Good salary and bonuses
• Remote work model
• Flexible working hours
Company Overview
• We make monitoring simple & reliable for everyone - with open source time series database & monitoring solutions It was founded in 2018, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://victoriametrics.com.
Apply Now
Apply Now