Note: The job is a remote job and is open to candidates in USA. Direct Travel is seeking an Enterprise Implementation Project Manager who will be responsible for delivering timely and successful customer implementations. This client-facing role involves coordinating efforts with internal and external resources to meet project objectives and ensure on-time results.
Responsibilities
- Lead & drive structured global project team of internal cross functional resources, maintaining outcomes and timely delivery
- Consultative approach to maintain alignment in contracted scope and DT best practice while securing customer participation and engagement
- Own and maintain well documented and organized project plans, schedules with internal and external stakeholders
- Clear and concise communication skills, written and verbal
- Global awareness and business acumen
- Manage project risk by engaging with key stakeholders and document solution and outcomes
- Escalates critical issues to management team members as required
- Maintain understanding and expertise in process flows and related documents for the business
- Assist, as needed, commercial teams in strategic sales presentations where implementation is on the agenda
Skills
- 12+ years of experience in client onboarding, system implementation, or operations support; preferably in the corporate travel or SaaS sectors
- Project Management experience with ability to balance and prioritize deadlines of concurrent projects
- Proven organizational skills with attention to detail
- Excellent communication skills, verbal and written (English required)
- Strong skills in MS Office tools, Smartsheet, project tracking tools (e.g., Jira, Asana), and CRM platforms (e.g., Salesforce)
- Familiarity with travel technology and booking platforms such as Spotnana, Concur, Deem, Sabre, Amadeus, or other online booking/GDS tools
- Must be self-motivated and willing to accept change
- Must take ownership of all assigned tasks and project related assignments
- Bilingual a plus
Company Overview
Company H1B Sponsorship