Note: The job is a remote job and is open to candidates in USA. CareXM is a healthcare company seeking a Customer Service Representative for part-time work. In this role, you will provide support and information to patients and their families, ensuring excellent customer service and resolving issues efficiently.
Responsibilities
- Answer incoming calls from patients and their families
- Provide support and information about healthcare services
- Triage calls and route them to the appropriate department
- Resolve customer issues in a timely and efficient manner
- Follow up with customers to ensure their satisfaction
Skills
- High school diploma or GED
- 6+ months of customer service experience
- Basic computer skills
- Strong verbal and written communication skills
- Ability to work independently and as part of a team
- Ability to handle stressful situations
- Willingness to learn and grow
- Must be able to pass a background check for pre-employment screening
- Internet connection (Satellite broadband and mobile hotspots are NOT permitted)
- Webcam
- Windows: 11 or MAC OS: 15 (Sequoia) or newer
- CPU: 2.5 GHz
- RAM: 6GB
Benefits
- Paid training
- Paid time off
- 401(k) plan
- Life insurance
- Employee assistance program
- Health insurance
- Flex Spending/Health Savings Accounts
- Dental Insurance
- Vision insurance
- Short Term Disability
- A Day of service (8 hrs to volunteer in addition to earned PTO)
Company Overview
CareXM is a provider of virtual care and patient engagement solutions for post-acute and nonacute healthcare providers. It was founded in 2020, and is headquartered in Lehi, Utah, USA, with a workforce of 501-1000 employees. Its website is https://www.carexm.com/.