Note: The job is a remote job and is open to candidates in USA. Prominence Advisors is a healthcare technology strategy and implementation firm seeking an Epic Client Systems Administrator (ECSA) to join their team. The role involves the installation, configuration, maintenance, and support of Epic client applications and infrastructure, ensuring secure and efficient access for end users across various platforms.
Responsibilities
- Install, configure, and manage Epic Hyperspace, Epic-specific print services, Interconnect, and related client system components
- Monitor and maintain system performance, availability, and security of Epic applications
- Support Citrix, VMware, or other virtual delivery platforms used to provide Epic access
- Troubleshoot and resolve issues related to Epic client applications, end user access, and environment stability
- Collaborate with technical teams, application analysts, and vendors to support upgrades, patches, and new releases
- Create and maintain system documentation, standard operating procedures, and configuration records
- Manage and maintain Epic print services, including deployment and troubleshooting of printers within Epic
- Participate in disaster recovery planning and testing
- Provide on-call support as needed for production issues
- Ensure compliance with organizational policies, industry standards, and security requirements
Skills
- Epic Client Systems Administrator certification
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
- Experience supporting Epic client applications and infrastructure
- Familiarity with Windows Server administration, Active Directory, and Group Policy
- Experience with Citrix, VMware, or similar virtualization technologies
- Strong troubleshooting skills for application and system performance issues
- Understanding of networking fundamentals, including DNS, DHCP, and load balancing
- Strong problem-solving and analytical skills
- Excellent communication skills and ability to collaborate across technical and clinical teams
- Ability to work independently and manage multiple projects simultaneously
- Experience with healthcare IT systems and workflows
- Knowledge of scripting and automation (PowerShell, VBScript, etc.)
- Prior experience in large enterprise environments with 24/7 clinical operations
Benefits
- Competitive Salaried and Hybrid Compensation Plans
- Health Care Plan (Medical, HSAs, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Dependent & Health Savings Accounts
- Short Term & Long Term Disability
- Paid Time Off (Vacation/Sick & Public Holidays)
- Training & Development Fund
- Technology Stipends (for Qualifying Roles)
- Work From Home
- Charitable Giving to Causes You Believe In
Company Overview