Note: The job is a remote job and is open to candidates in USA. EverCommerce is a leading service commerce platform on a mission to digitally transform the service economy. They are seeking a Software Engineering Operations Specialist who will implement and manage a unified Software Development Lifecycle across various software applications, enhancing workflow and automation to support engineering and product operations.
Responsibilities
- Translate SDLC standards into practical, executable workflows within Jira and related tools
- Configure Jira projects and issue hierarchies to directly support SDLC phases (intake, planning, development, testing, release)
- Actively audit teams’ usage of tools to ensure adherence to required SDLC practices
- Partner directly with engineers and managers to troubleshoot process breakdowns
- Iterate quickly on process improvements based on real delivery data and team feedback
- Implement AI automation for reporting and operational excellence
- Serve as the primary Jira and Confluence administrator, performing hands‑on configuration and maintenance
- Design and maintain: Issue types, fields, schemas, and screens; Workflows and transitions; Permission schemes and roles; Custom dashboards and reports
- Create and maintain Confluence: SDLC documentation; Templates for project pages, release notes, and retrospectives; Embedded Jira reports and live status views
- Clean up legacy configurations and reduce tool sprawl from acquired companies
- Build and maintain Jira automation rules to: Enforce required fields and transitions; Reduce manual updates and duplication; Improve traceability from idea → delivery
- Design workflows that reflect real engineering practices rather than theoretical models
- Implement integrations between Jira, Confluence, and Productboard
- Own ongoing tuning and performance of automations to prevent noise or system overhead
- Configure and maintain Productboard structure, including components, features, initiatives, and views
- Actively manage Jira ↔ Productboard synchronization
- Ensure roadmaps and priorities in Productboard accurately reflect execution in Jira
- Support product teams with hands‑on setup for new products, views, and reporting
- Create practical, step‑by‑step guidance for teams (how‑to docs, workflows, examples)
- Lead live tool walkthroughs and working sessions rather than theoretical training
- Join planning or delivery meetings as needed to support adoption
- Provide direct support during onboarding of newly acquired engineering teams
- Actively build and maintain Jira dashboards for delivery, flow, and predictability
- Ensure metric accuracy by enforcing consistent workflows and data standards
- Use real delivery data to highlight bottlenecks and improvement opportunities
- Partner with leadership to interpret metrics and recommend concrete changes
- Maintain and distribute leadership dashboards on a monthly basis
Skills
- 7+ years in engineering operations, engineering management, program management, or similar roles
- Deep, hands-on Jira and Confluence administration experience
- Demonstrated experience building and maintaining Jira workflows, automations, and reporting
- Strong understanding of SDLC execution in real engineering environments
- Experience working directly with engineers to solve process and tooling challenges
- Ability to operate independently and make day-to-day configuration decisions
- Strong written documentation and practical training skills
- Experience supporting tool and process consolidation after acquisitions
- Advanced Jira automation experience (complex rules, branching, conditional logic)
- Experience with implementing AI automations using Claude
- Hands-on Productboard administration experience
- Background in software development, QA, DevOps, or SRE
- Familiarity with Agile, Kanban, and hybrid delivery models
Benefits
- Flexibility to work where/how you want in your country of employment – in-office, remote, or hybrid
- Robust wellness benefits, including an annual wellness stipend
- Flexible and generous (FTO) time-off, a paid volunteer day of your choosing, plus 2 floating holidays to celebrate anything of significance to you
- Employee Stock Purchase Program
- Registered Retirement Savings Plan (RRSP) with 4% company match
Company Overview