Note: The job is a remote job and is open to candidates in USA. Nelnet Business Solutions is a division of Nelnet, Inc. that provides payment technology and education services. The SIS Account Manager I is responsible for managing client accounts, ensuring customer satisfaction, and promoting the use of FACTS products and services.
Responsibilities
- Answer high volume of phone calls or chats from all regions of the country; trouble-shoot problems and offer solutions
- Provide excellent customer service and perform multiple tasks daily via the telephone, email correspondence, and chat communication platforms
- Build and maintain relationships with institution contacts by maintaining a high level of availability and proactively reaching out to institutions
- Provide direction and guidance to new and existing institution contacts regarding all NBS products and services
- Establish open lines of communication with sales team and other internal contacts regarding updates of existing institutions as well as new institution leads
- Encourage increased use of various NBS products and technical services and provide training on products, processes, and procedures to institutions when applicable
- Report daily activities to team leader
- Participate in special projects or committees and other related duties as assigned by team leader
Skills
- College graduate in related field or equivalent experience
- Strong interpersonal and communication skills to effectively work with customers in a professional manner
- Ability to work as a team player and establish good rapport with co-workers
- Detail oriented with excellent prioritization, organization and time management skills
- Ability to multi-task and complete projects under high pressure deadlines and stressful situations
- Strong analytical and problem-solving skills
- General knowledge of NBS products, as well as other areas and products within the company
- General computer skills including Microsoft Office applications, e-mail, internet, and CRM system
- Experience in banking, student loan, or customer service industry
Benefits
- Medical
- Dental
- Vision
- HSA and FSA
- Generous earned time off
- 401K/student loan repayment
- Life insurance & AD&D insurance
- Employee assistance program
- Employee stock purchase program
- Tuition reimbursement
- Performance-based incentive pay
- Short- and long-term disability
- A robust wellness program
Company Overview