Note: The job is a remote job and is open to candidates in USA. Ipsen USA is a company that values its employees with a robust benefits package starting from day one. The Field Service Engineer role involves extensive travel to customer sites in the Northeast US, where the engineer will troubleshoot, maintain, and upgrade heat treatment equipment while ensuring high-quality service and customer satisfaction.
Responsibilities
- Identify technical issues of heat treatment equipment at the customer site
- Execute service jobs at the customer site which includes successfully troubleshooting, performing preventive maintenance, repairs, calibrations, etc
- Document performed service jobs and record possible warranty claims
- Identify and promote up-/cross-selling potential for services of heat treatment equipment at the customer site
- Identify required materials (tools, consumables, spare parts) in preparation for a successful service execution at the customer site
- Act as first point of contact for customers with existing service contracts
- Plan and schedule service jobs in coordination with the HUB Lead
- Accurately and timely record hours work and job assignments within the time & attendance system
- Accurately and timely submit expense reports for review and approval
- Works safely and follows all Ipsen safety protocols and policies
Skills
- Possess knowledge of the heat treatment industry
- Possess knowledge and ability to maintain heat treatment equipment
- Very good verbal and written communication skills (internal as well as external)
- High level of customer orientation and customer service mentality
- Possess strong mechanical and electrical aptitude and skills
- Knowledge of basic computer operations (EX: MS Office, ERP, CRM type systems)
- Ability to promote a professional appearance and represent Ipsen positively
- Ability to promote cross-selling opportunities
- Possess good problem solving and troubleshooting skills with hands-on mentality
- Ability to maintain a valid driver's license and possess the required automobile insurance coverage as stated in the Ipsen Travel Policy
- Ability to travel as required via automobile, airplane or other means
- High School Diploma or GED equivalent required
- 5+ years of related industrial equipment operation and/or maintenance experience required, preferred in the heat treatment industry and/or completion of an intensive industry training program
- Ability to live within the assigned HUB location or within 30 minutes drive of a HUB border strongly preferred
- Experience in equipment calibration, pyrometry, vacuum, thermal and TUS experience a plus
Benefits
- Day-One Benefits – Enjoy our full benefits package starting your very first day—no waiting period required.
- 401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster.
- Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays and PTO.
- Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program
- Travel time = paid time
- Lack of work pay
- OT
- Per diem
- Bonus potential of up to 20% of your base salary
Company Overview
Company H1B Sponsorship