Note: The job is a remote job and is open to candidates in USA. American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. The Franchise Business Consultant (FBC) will work directly with franchise owners to enhance business operations, maximize revenue, and provide training and support to franchisees in the Southeast region.
Responsibilities
- Conduct regular on-site visits and audits of assigned Franchise locations
- Conduct Consultation calls on a regular basis regarding marketing/advertising planning, Go Live training, Grand Opening events, coaching and role playing, customer/patient relations improvement, profit/loss review and analysis including projections, and medical office operations management support
- Monitor the financial status, operations, staffing, paid advertising, and overall management of assigned Franchise locations
- Run reports in various systems and review KPIs
- Cultivate and preserve Franchisee/vendor relationships
- Support Franchisee during pre-opening phase including, but not limited to, assisting with site selection, floor plan approval, practice management software training, and business planning
- Develop a strategic plan and translate that plan into the appropriate sales activities
- Coordinate all training activities with the appropriate departments/individuals and ensure that all training materials and resources have been directed to the appropriate parties
- Conduct on-site educational workshops with Franchise groups
- Provide necessary counsel and assistance to Franchisees for development and improvement of business plans, including, establishing specific goals, objectives and strategies for sales, controls, profits, human resource plans, development, marketing, etc
- Ensure physical facilities of assigned Franchisee locations comply with Franchisor standards
- Coordinate any and all resources/support from all appropriate departments for assigned Franchisees
- Complete any and all month end reports, new store follow-up reports, weekly expense reports, preparation of classes, etc
- Strictly adhere to Company and departmental policies and procedures regarding the appropriate use of Company databases
- Develop and maintain proficiency in the use of the Company’s database
- Ensure implementation of all company policies, procedures, programs and new concepts with assigned Franchisee locations
- Other duties and responsibilities as assigned
Skills
- Ability to travel up to 50% of time
- Superior people skills
- Well-developed oral and written communication skills
- Strong listening and negotiation skills
- Dynamic presentation skills
- Bachelor's Degree in Business Administration, Business Management, Health Care Management or related field
- Minimum 3 years Business Management and/or Franchising Experience required
- Medical office experience preferred
Benefits
- Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
Company Overview
American Family Care is a medical practice offering occupational health services. It was founded in 1982, and is headquartered in Birmingham, Alabama, USA, with a workforce of 1001-5000 employees. Its website is https://www.afcurgentcare.com.