Note: The job is a remote job and is open to candidates in USA. Fulton Bank is committed to making a positive impact in local communities and is seeking a Program Manager for Fraud Risk Governance. This role is responsible for overseeing fraud prevention efforts, evaluating fraud strategies, and driving initiatives to strengthen fraud risk mitigation across the enterprise.
Responsibilities
- Own and enhance the fraud governance framework, providing oversight of fraud operations, investigations, and supporting processes. Design, implement, and continuously optimize a multi-layered fraud prevention framework across all transaction channels (e.g., checks, credit/debit cards, ACH, digital payments)
- Advise and guide the investigation lifecycle from detection to resolution, including high-value external fraud and internal fraud cases. Analyze large datasets to identify fraud patterns, emerging threats, and system vulnerabilities and develop strategies to mitigate fraud losses
- Work closely with Line of Business teams to integrate anti-fraud features and improve the effectiveness of fraud mitigation strategies. Serve as a liaison with third-party vendors, payment processors, and banking partners to enhance fraud mitigation efforts
- Oversee fraud loss metrics such as loss rates, chargeback rates, and manual review efficiency, reporting findings to executive leadership. Present fraud trends, risks, and mitigation strategies to senior leadership
- Lead root-cause assessments of fraud loss data, and perform loss attribution to prioritize improvements
- Develop, implement and manage fraud training program to assist in building out QC/QA reviews and creating standards within the department
Skills
- Bachelor's Degree or the equivalent experience. Specialty: Business, Criminal Justice, or other applicable
- 10 or more years fraud prevention in Financial Services
- Working knowledge of fraud risks, typologies, and related operational processes
- Strong analytical, organizational, and communication skills
- 3 or more years fraud governance program oversight
Benefits
- This job is eligible to receive equity in the form of restricted stock units.
- This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.
- Medical plans with prescription drug coverage
- Flexible spending account or health savings account depending on the medical plan chosen
- Dental and vision insurance
- Life insurance
- 401(k) program with employer match and Employee Stock Purchase Plan
- Paid time off programs including holiday pay and paid volunteer time
- Disability insurance coverage and maternity and parental leave
- Adoption assistance
- Educational assistance
- A robust wellness program with financial incentives
Company Overview
Fulton Bank strive to have a better understanding of your financial goals, are a full-service commercial bank operating 250 branches. It was founded in 1882, and is headquartered in Lancaster, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is https://www.fultonbank.com/.