Note: The job is a remote job and is open to candidates in USA. Compass Experience Labs is a globally distributed BPO redefining modern customer experience. The Global Head of Human Resources will architect and lead global HR operations, focusing on high-volume recruiting and maintaining a strong remote culture for a distributed call center team.
Responsibilities
- Global Talent Strategy: Oversee high-volume recruiting and rapid onboarding across the US, LatAm, and the Philippines to meet dynamic client demands
- Management: Execute performance management, compensation planning, and retention strategies specifically tailored to hourly, remote call center professionals
- Tech & Automation Enablement: Partner with our operations and tech teams to integrate tools that streamline HR workflows
- Global Compliance: Navigate international labor laws, payroll complexities, and cultural nuances. Manage relationships with vendors to ensure flawless operational compliance in all operating regions
- Systems Optimization: Lead the evaluation, implementation, and optimization of our HRIS tools
- Culture & Engagement: Drive asynchronous communication best practices and remote engagement initiatives that make our globally distributed team feel connected, valued, and empowered
Skills
- 10+ years of progressive HR leadership, ideally within a BPO, or fast-scaling remote startup
- Proven track record of managing a large, distributed hourly workforce across multiple time zones, specifically with deep knowledge of the LatAm and Philippine labor markets
- Highly adaptable, comfortable with ambiguity, and possess a 'builder' mentality
- View People Operations as a direct driver of business outcomes, customer LTV, and agent resolution rates
- Strong ability to leverage workforce analytics to curb attrition, improve labor efficiency, and forecast talent needs
- Deep familiarity with modern HR tech stacks
- Knowledge of UKG is a strong plus
Benefits
- True Autonomy: The opportunity to build and shape the People function of a rapidly growing global company from the ground up.
- Ultimate Flexibility: A 100% remote, work-from-anywhere (within the US) environment.
- Competitive Compensation: A strong base salary and comprehensive benefits tailored for a modern workforce.
- Dynamic Culture: A fast-paced, low-ego, and highly collaborative executive team that values innovation and speed.
Company Overview